Three Ways to Work With Us
Level One: The Room Certificate
LEVEL 1 The Room Certificate
$350 - $500 per room
(dependent on additional visits)
A single room.
A family that stops second-guessing their decision.
A resident who settles in two weeks instead of two months.
The Room Certificate is where most facilities start, and where families immediately notice the difference.
– Ideal for new admissions
– Family may contribute directly to the cost
– A framed room certificate is displayed in the suite
- A low-commitment introduction to our services
Additional benefits:
- Reduced agitation and restlessness, especially in memory care
- Improved sleep quality through better layout and energy flow
- Stronger emotional connection to the space, helping with adjustment
$350 – $500 per room (dependent on additional visits)
Email us to start with one room
LEVEL Two: A Single Facility Assessment
LEVEL 2 A Single Facility Assessment
$3,000 – $6,000 per facility
(dependent on facility size)
Families decide in the first five minutes of a tour. The Single Facility Assessment identifies exactly what your environment is communicating during those five minutes, and gives you a clear, written action plan to change it.
This consultation focuses on the building as a whole.
Differentiate your asset, elevate perceived value, and drive stronger financial performance, without major capital expenditure.
One comprehensive visit. One very detailed report. One follow-up session.
LEVEL Three: Exclusive HAY Living Certification Programme
LEVEL 3 Exclusive Certification Programme
$1,500–$2,800/month
Only one facility per region. That facility is yours.
Monthly visits. Quarterly common area reviews. New resident room assessments. Staff orientation. A living certification that renews annually, and that no competitor in your area can replicate.
This is the designation your admissions team uses in every family tour. The one families remember. The one that closes.
What This Connects ToThese aren't soft outcomes. They're the numbers your board tracks:
- Tour-to-move-in conversion
- Length of stay
- Staff retention
- Family satisfaction scores
- Referral activity
HAY Living moves all of them.
Ready to See It For Yourself?Every facility I work with seriously gets one complimentary walk-through first. No pitch. No pressure. Just an honest look at what your environment is doing — and what it could be doing.